Q&A

In this page, we collected the frequently asked questions of our clients and the most exhaustive answers.

For any further information you could need, please contact us.

Do you sell by retail?

No, we sell only business to business

What packaging sizes are available?

For powder flavours: – 25 Kg – 5 Kg (only for a few items)
For liquid flavours:  – 20/25 Kg – 650/1000 Kg, in bulk unit – 5 Kg (only for a few items)

What is the FOB point for your products?

Ex works Cologno Monzese (Milano) Italy.

After having received flavours for the first time, how can I get directions for use?

Please read the directions at chapter 2 in the flavour data sheet.
If you need more info please contact us

How can I get info about legal status of your products?

By checking our data sheet at chapter 4; if you need more please send an e-mail to: qa@metroz.it

How can I find the best solution to a specific flavouring issue?

By sending us the Request form with details of the project or contacting us by phone or e-mail.

Can I get a sample before placing an order? How?

Yes. You only have to fill our Sample Request Form and send it by fax. Otherwise you can ask for sample via e-mail, with an indication of the food product batch you want to try.

Are there minimum order requirements?

Only for the amount (500 Euros).
The minimum quantity for single item corresponds to packaging size (see above)

How quickly will I receive my order? What is your standard lead time?

For standard products lead time for shipment is 6 working days (14 for customized products);
the delivery date depends on the way of shipment you choose.

How can I place an order?

By fax to this number +39-02-2540105
By e-mail to: order.entry@metroz.it

How can I get technical support about specific projects?

By sending us the Request form with details of the project or contacting us by phone or e-mail.

What about trial orders?

Trial orders are possible for small quantities that are below minimum order requirements,

How can I get a price quotation?

By simply asking for it by phone, by fax, by e-mail :
order.entry@metroz.it agent@metroz.it

How quickly will I receive my order? What is your standard lead time?

For standard products lead time for shipment is 6 working days (14 for customized products);
the delivery date depends on the way of shipment you choose.

How can I get data sheets and MSDS?

Data sheets and MSDS are always delivered together with samples or orders.
If you need them in advance please contact us.

How can I get support for recipe issues?

By sending us the Request form with details of your recipe issue or contacting us by phone or e-mail.